Contact Us

Get in Touch with Jay's Cigar

We're here to help with all your cigar and tobacco needs! Whether you have questions about our products, need assistance with an order, or want personalized recommendations, our knowledgeable team is ready to assist you.

Customer Support

We're here to help with all your cigar and tobacco needs! Whether you have questions about our products, need assistance with an order, or want personalized recommendations.

Customer Service Hours

Monday - Saturday: 9:00 AM - 10:00 PM EST
Sunday: 9:00 AM - 09:00 PM EST
Holiday Hours: [Special holiday schedule]

Department-Specific Contact Sales & Product Questions

Email: sales@jayscigar.com

Phone: 781-472-1404

Best for: Product recommendations, availability inquiries, bulk orders

Order SupportEmail:

Email: orders@jayscigar.com

Phone: 781-472-1404

Best for: Order status, shipping questions, delivery issues

Returns & Exchanges

Email: returns@jayscigar.com

Phone: 781-472-1404

Best for: Damaged shipments, order errors (see our Return Policy for details)

Technical Support

Email: support@jayscigar.com

Best for: Website issues, account problems, login difficulties

Business Inquirie

Email: business@jayscigar.com

Best for: Wholesale opportunities, partnerships, media inquiries

FAQs

Cigars should be stored in a humidor at 65-70% relative humidity and a temperature between 65-70°F (18-21°C). This maintains the cigars' moisture content, prevents them from drying out or becoming too moist, and preserves their flavor and quality.

This is likely "bloom" or "plume," a natural crystallization of oils that can appear on well-aged cigars stored in proper conditions. It's harmless and can be gently brushed off. However, if it appears fuzzy or green, it could be mold, which requires immediate attention.

Use a sharp cigar cutter to make a clean, straight cut just above the cap line (the rounded end). Remove only enough to open the cigar for drawing—typically about 1/16 to 1/8 inch. Avoid cutting too much, as this can cause the wrapper to unravel.

The three main types are guillotine (straight cut), V-cut, and punch cutters. Guillotine cutters are the most versatile and popular. V-cutters create a wedge-shaped opening for a concentrated draw. Punch cutters make a small circular hole and work well for smaller ring gauge cigars. The best choice depends on personal preference.

Please contact us immediately if your cigars arrive damaged during shipping. We require photos of the damaged product and packaging within 48 hours of delivery. We will work with you to provide a replacement or refund for damaged items.

Cigar strength refers to the nicotine content and body of the cigar, not its flavor. Cigars are typically classified as mild, medium, or full-bodied. Beginners often prefer mild to medium cigars, while experienced smokers may enjoy full-bodied options.

Have another question in mind?

Email Us

Your cart is empty

Your cart

Estimated total

Our Exclusive Premium Category Sale

Our Exclusive Premium Category Sale

Contact Us

Get in Touch with Jay's Cigar

Customer Support

Customer Service Hours

Department-Specific Contact Sales & Product Questions

Order SupportEmail:

Returns & Exchanges

Technical Support

Business Inquirie

FAQs

Have another question in mind?

best cigar shop in USA

Jay’s Cigar

100% Organic