Return Policy

Important Notice About Tobacco Products

Due to health regulations and the nature of tobacco products, all sales are final. We cannot accept returns, exchanges, or provide refunds on any cigar, tobacco, or smoking-related products once they have been shipped.

Exceptions

We will only consider returns or replacements in the following circumstances:

Damaged Products

Products damaged during shipping
Manufacturing defects discovered upon delivery
Items that arrive in unsellable condition

Incorrect Orders

We shipped the wrong product
Quantity discrepancies due to our error

Reporting Issues

If you believe your order qualifies for an exception under this policy:

Contact us within 48 hours of delivery
Provide photos of the damaged or incorrect items
Include your order number and description of the issue
Email us at: returns@jayscigar.com

Refund Process

For approved returns:

Refunds will be processed to the original payment method
Processing time: 5–10 business days after approval
Shipping costs are non-refundable unless the error was ours
Customers are responsible for return shipping costs unless the item was damaged or incorrect

Non-Returnable Items

The following items cannot be returned under any circumstances:

Opened or used tobacco products
Products not in original packaging
Custom or personalized items
Items damaged due to misuse or normal wear

Quality Guarantee

While we cannot accept returns, we stand behind the quality of our products. All cigars are stored in proper humidified conditions and inspected before shipping. If you consistently experience quality issues, please contact our customer service team.

Damaged Shipments

If your package arrives damaged:

Document the damage with photos before opening
Contact the shipping carrier to file a damage claim
Notify us immediately so we can assist with the claim process

Contact Information

For questions about this return policy or to report an issue:

Email: returns@jayscigar.com
Phone: [Customer Service Number]
Hours: [Business Hours]
Address: [Physical Address]

Policy Updates

We reserve the right to update this return policy at any time. Changes will be posted on our website with an updated effective date.

FAQs

Cigars should be stored in a humidor at 65-70% relative humidity and a temperature between 65-70°F (18-21°C). This maintains the cigars' moisture content, prevents them from drying out or becoming too moist, and preserves their flavor and quality.

This is likely "bloom" or "plume," a natural crystallization of oils that can appear on well-aged cigars stored in proper conditions. It's harmless and can be gently brushed off. However, if it appears fuzzy or green, it could be mold, which requires immediate attention.

Use a sharp cigar cutter to make a clean, straight cut just above the cap line (the rounded end). Remove only enough to open the cigar for drawing—typically about 1/16 to 1/8 inch. Avoid cutting too much, as this can cause the wrapper to unravel.

The three main types are guillotine (straight cut), V-cut, and punch cutters. Guillotine cutters are the most versatile and popular. V-cutters create a wedge-shaped opening for a concentrated draw. Punch cutters make a small circular hole and work well for smaller ring gauge cigars. The best choice depends on personal preference.

Please contact us immediately if your cigars arrive damaged during shipping. We require photos of the damaged product and packaging within 48 hours of delivery. We will work with you to provide a replacement or refund for damaged items.

Cigar strength refers to the nicotine content and body of the cigar, not its flavor. Cigars are typically classified as mild, medium, or full-bodied. Beginners often prefer mild to medium cigars, while experienced smokers may enjoy full-bodied options.

Have another question in mind?

Email Us

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