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FAQs

Cigars should be stored in a humidor at 65-70% relative humidity and a temperature between 65-70°F (18-21°C). This maintains the cigars' moisture content, prevents them from drying out or becoming too moist, and preserves their flavor and quality.

This is likely "bloom" or "plume," a natural crystallization of oils that can appear on well-aged cigars stored in proper conditions. It's harmless and can be gently brushed off. However, if it appears fuzzy or green, it could be mold, which requires immediate attention.

Use a sharp cigar cutter to make a clean, straight cut just above the cap line (the rounded end). Remove only enough to open the cigar for drawing—typically about 1/16 to 1/8 inch. Avoid cutting too much, as this can cause the wrapper to unravel.

The three main types are guillotine (straight cut), V-cut, and punch cutters. Guillotine cutters are the most versatile and popular. V-cutters create a wedge-shaped opening for a concentrated draw. Punch cutters make a small circular hole and work well for smaller ring gauge cigars. The best choice depends on personal preference.

Please contact us immediately if your cigars arrive damaged during shipping. We require photos of the damaged product and packaging within 48 hours of delivery. We will work with you to provide a replacement or refund for damaged items.

Cigar strength refers to the nicotine content and body of the cigar, not its flavor. Cigars are typically classified as mild, medium, or full-bodied. Beginners often prefer mild to medium cigars, while experienced smokers may enjoy full-bodied options.

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MATILDE SERENA MADURO TORO BRAVO 54 x 6 1/2

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